Cisco SMARTnet Software Support Service - Technical Support - for LIC-CUCM-11X-ENH-A - 1 Year

Cisco® Software Support Service (SWSS) is a single offer that provides end-to-end support for your Cisco® software applications. SWSS provides software maintenance, updates, and upgrade entitlement to help increase business value, reduce cost, and protect your investment in Cisco® software products. Our award-winning technical assistance helps reduce disruptions to your application availability. To make sure you receive the most value from your Cisco® software, SWSS has a required attachment minimum of 12 months.

This Integrated, Easier, Smarter, and More Comprehensive Service helps Resolve Issues Quickly with the Following:

• Access to the Technical Assistance Centre (TAC) for Software Issues 24 Hours a day, 7 Days a Week
• Access to Ongoing Innovation
• Major Upgrades, Minor Updates and Maintenance for Licensed Software Applications
• Access to Online Resources

SWSS Includes:

• Specialised Engineers in the Cisco TAC who can Analyze Complex Application Software and Networking Issues and Assist with Incident Remediation, 24 Hours Per Day, 7 Days Per Week, 365 Days Per Year
• Major Upgrades and Minor Release Updates that Help Make Sure Cisco Software Applications Operate Smoothly, and are Always up to Date, and Provide Access to Ongoing Innovation
• Access to Cisco's Extensive Online Troubleshooting Tools to Help Accelerate Problem Resolution

Features

• Technical Support
• Phone Consulting
• 365 Days Per Year
• 24 Hours a Day
• 7 Days Per Week