Professional Jabra Headsets

Look at the USB ports you actually have available and pick whichever are on your device.

Many office PCs still run USB-A, while newer laptops may be USB-C only. If you use docks, check what type of USB ports are available on the dock as well as the laptop. Adaptors are readily available to switch between USB types, but they’re easy to lose and can become the weak link in a team rollout. If you’re buying for a department, standardising the connector where possible will save time and support headaches.

Both technologies can work in tandem with each other. A noise reducing microphone is designed in a way to help reduce background noise by employing good design and engineering such as physical foam shielding to help block background frequencies, or making the microphone point towards the user's mouth, whilst shielding the rear.

ANC is a hardware and software technology that includes extra built in microphones usually within the headset’s ear cups - these microphones pick up ambient background noise, then using software built-in to the headset, equalize out that background sound from the sound picked up from the main microphone near the user's mouth so that sounds of keyboards tapping, traffic, colleagues chattering, washing machines etc, should all be completely mitigated with the Active Noise Cancellation tech built into your wireless headset.

The only minor downside with ANC is that if you're super specific on the quality of your voice, for example, a broadcaster or singer - when ANC is actively working it can flatten out some of your own speech in some situations, so this is worth bearing in mind for those edge cases, however ANC is a phenomenal technology for the rest of us!

Both technologies can work in tandem with each other. A noise reducing microphone is designed in a way to help reduce background noise by employing good design and engineering such as physical foam shielding to help block background frequencies, or making the microphone point towards the user’s mouth, whilst shielding the rear.

ANC is a hardware and software technology that includes extra built in microphones usually within the headset’s ear cups - these microphones pick up ambient background noise, then using software built-in to the headset, equalize out that background sound from the sound picked up from the main microphone near the user’s mouth so that sounds of keyboards tapping, traffic, colleagues chattering, washing machines etc, should all be completely mitigated with the Active Noise Cancellation tech built into your wireless headset.

The only minor downside with ANC is that if you’re super specific on the quality of your voice, for example, a broadcaster or singer - when ANC is actively working it can flatten out some of your own speech in some situations, so this is worth bearing in mind for those edge cases, however ANC is a phenomenal technology for the rest of us!

For heavy daily calling, look for ranges built around durability and easy upkeep rather than lifestyle features. The Jabra Biz range is perfect for this! Prioritise a stable boom that doesn’t drift, replaceable cushions for hygiene, and a headband that stays comfortable after hours. The agents can also benefit from clear mute signals and easy answer/end buttons. It is also a good idea to review the cost of the warranty and the cost of spares. A headset may well cost more in the time wasted. It would be a good idea to test it on the soft phone and with background noise. A small on-floor trial with a few experienced agents will reveal comfort issues fast. 

The answer here depends on your own use case. With a monaural headset, you always keep one ear open, and this is helpful when you need to respond promptly to your colleagues whilst remaining alert in the online call, meeting or conference room. With Binaural (Stereo) headsets, you will have the benefit of being able to concentrate more on a call and exclude the background noise and chatter.

In your meeting app, confirm both speaker and mic are set to the headset; many people select headset audio but leave the laptop mic on. Place the boom at the corner of your mouth, slightly off-centre. If you sound quiet, raise the input gain within your app, and check the mute switch. Muffled audio can come from worn foam or a blocked grille, so clean or replace it. Echo could mean that two devices are active; disable duplicates and lower volume if you have sound coming out of internal speakers which can cause a feedback loop. For a predictable baseline while troubleshooting, try a Jabra wired headset with mic and test again. 

All models will work with Windows or Mac operating systems. They must be properly configured once the connection is made. The headset should then be set as the output and input source in the operating system. Apps can remember different devices, so check each one if you switch between platforms. On Macs, allow microphone access the first time an app requests it. For managed fleets, test with your standard dock, OS version, and conferencing apps before buying in volume.