Cisco 7861 Unified IP Phone

Affordable, High-Quality Phones for Active Users

Increase the efficiency and coverage of your administrative staff, managers, and contact center agents. The Cisco IP Phone 7861 supports wideband audio and delivers voice communications that are:

• Highly secure
• Reliable
• Easy to use

This affordable IP phone provides single-button access to key team members or to support calls in contact center queues.

Features and Capabilities

With 16 lines, the Cisco IP Phone 7861 is ideal for active users such as administrative staff, managers, and agents in contact centers.

High-Quality User Experience

To enhance the user experience, this phone has four context-sensitive soft keys and a white-backlit display that:

• Measures 3.5 inches (89 millimeters)
• Has high-resolution graphics and grayscale
• Is 396 x 162 pixels

Other features and capabilities that contribute to a superior user experience include:

• Dedicated fixed keys for common functions such as conference, messaging, and directory, and a two-way navigation button
• Full wideband audio (G.722) performance across the handset, headset, and speakerphone for superior clarity
• Electronic hookswitch control for added flexibility in managing personal calls when using third-party headsets

Easy Administration

The 7861 phone is easy to deploy and manage, with features such as:

• Power over Ethernet (PoE) Class 1 endpoint and Cisco EnergyWise to help reduce your energy costs and carbon footprint
• Greater choice and flexibility with a replaceable bezel option
• Integrated IEEE 10/100 switch to support traffic from a colocated PC and reduce cable infrastructure costs
• Wall-mount option for deployments in common areas such as cafeterias or auditoriums, or where desk space is limited
• Customizable paper label insert that can be locally printed for the programmable line and feature keys