Professional Conference Phone & Video Conferencing Repairs

Reliable audio and video collaboration is essential for modern business operations. When a conference phone or video bar fails, it can disrupt client meetings, internal syncs, and hybrid workflows. Rather than incurring the high cost of a brand-new replacement, PMC Telecom provides a professional, cost-effective repair service for all major business conferencing hardware.

With over 30 years of experience in the telecommunications industry, our skilled technical team diagnoses and repairs a wide range of faults across both legacy and cutting-edge audio and video conferencing units.

We repair both audio-only speakerphones and advanced video collaboration systems from leading manufacturers, ensuring your meeting rooms remain operational.

Our workshop handles a wide variety of hardware and software issues, including:

• Power & Charging Issues: Units failing to power on, faulty power supply units (PSUs), or charging faults in wireless models.
• Audio Defects: Muffled sound, crackling speakers, microphone dropouts, or acoustic echo cancellation (AEC) failures.
• Video & Display Problems: Blank screens, distorted video feeds, faulty HDMI/USB-C ports, or motorized camera movement failures.
• Connectivity Failures: Dropouts on Ethernet/VoIP connections, Bluetooth pairing failures, or Wi-Fi module faults.
• Firmware & Boot Errors: Devices stuck in boot loops or failing to update correctly.

IP & Analogue Conference Phones: Repairs for desk-mounted and wall-mounted conference units used on traditional PBX or VoIP systems.

USB & Bluetooth Speakerphones: Fixing portable and room-based speakerphones used for huddle spaces and softphone applications.

Expansion Microphones: Servicing auxiliary mics and daisy-chained desktop pods to restore clear 360-degree audio pickup.

All-in-One Video Bars: Troubleshooting and repairing integrated camera, microphone, and speaker bars designed for Microsoft Teams Rooms and Zoom Rooms.

PTZ Conference Cameras: Fixing mechanical pan, tilt, and zoom issues, sensor failures, and video output errors.

Touch Controllers & Codecs: Diagnosing power, connectivity, and interface problems on meeting room control panels and main processing units.

Getting your communication tools back to peak performance is straightforward:

1. Get in Touch: Contact our team with details of the equipment make, model, and the fault you are experiencing.
2. Send Us Your Device: Safely package and ship your faulty conferencing unit to our workshop in Whitefield, Manchester.
3. Diagnosis & Quote: Our technicians inspect the unit, identify the fault, and provide a clear, transparent repair quotation.
4. Repair & Return: Once approved, we carry out the repair, thoroughly test the unit, and dispatch it back to your business.

• Decades of Expertise: Operating since 1991, our technicians possess deep technical knowledge across legacy enterprise hardware and modern UC endpoints.

• Sustainable & Cost-Effective: Repairing your existing conference infrastructure extends product lifecycles and significantly reduces capital expenditure compared to buying new units.

• Authorised Brand Support: We work with industry-leading brands including Polycom/Poly, Yealink, Cisco, Jabra, and Logitech.

• Fast Turnaround Times: We aim to diagnose, repair, and return your equipment quickly to minimise downtime in your meeting rooms.