Poly MDA524 - QD USB-A - Advanced Audio Processor

MDA500 QD Smart Audio Processors seamlessly integrate mixed call environments and make it easy for CSRs to provide a better customer experience. Independent volume and mute controls allow for audio channel mixing to improve customer experience because customers can hear and be heard clearly. Plantronics Manager Pro also lets IT easily manage audio device deployment from the cloud and understand system performance with multiple metrics.

Compatible and Adaptable

• Allows Customer Service Representatives to take Calls on Deskphones or Softphones
• Supports Plantronics Standard Quick Disconnect (QD) Headsets, Plantronics Digital QD Headsets and Y-Training Cables
• Two Models Available - MDA524 QD for Plantronics Standard 4 Pin QD Headsets and MDA526 QD for Plantronics Digital 6 Pin QD Headsets
• Comprehensive Desk Phone Compatibility with Electronic Hook Switch (EHS) Integration (Available Separately)
• Superior Noise and Echo Cancellation

Greater Insights with Plantronics Manager Pro

• Track Analytics and Gain Insights from both Deskphones and Softphones with Plantronics Manager Pro, Software-asa-Service Sold Separately
• Benefit from Plantronics Software Technology that Detects and Reports on Call Events, Revealing Insights to help make Operations run more Efficiently

Specifications:

Connects To

• Traditional Deskphones and PC Softphones; Plantronics Quick Disconnect (QD) Headsets (Not Included)

Deskphone Compatibility

• All Major Deskphones

Softphone Compatibility

• Built for UC Applications and Softphones from Microsoft, Cisco, Avaya and others

Headset Compatibility

• MDA524 QD - EncorePro 500/700 4 Pin/QD Standard Tops

Audio Performance

• Advanced Noise and Echo Cancellation Ensure a Clear and Natural Sound

Hearing Protection

• SoundGuard® DIGITAL Protects Against Sound Levels Above 118dBA, G616 Anri-Startle (During Calls) Detects and Eliminates any Large Sudden Increase in Signal Level, Time Weighted Average Prevents Average Daily Noise Exposure from Exceeding 85 dBa (Enabled by Plantronics Hub)

Weight and Dimensions

• Weight - 0.31 lbs/140 g
• Dimensions - H: 32.4mm x W: 82.8mm x D: 117.5mm

Call Controls

• Call / Answer, End, Mute, Volume

Supported Audio Mixing

• Call Recording (Requires 3rd Party PC Application and Plantronics Hub), Agent Greeting, Voice Notes, Streaming Audio

Applications Supported

• Plantronics Hub Desktop Version is Available for Windows/Mac, Plantronics Manager Pro Suites, Assist Management & Adoption, Call Quality & Analytics, Health and Safety

Hardware Features

• Call Answer / End, Mute, Volume +/-
• Advanced Audio Processing - Noise at Work and G616 Support, Anti-Startle, Automatic Gain Control, Transmit Noise Suppression
• Asset Tracking for MDA500 QD Series*
• Weight - 0.31 lbs/140 g

*Plantronics Manager Pro Subscription Required. Refer to Plantronics Manager Pro Supported Devices for Full Details