Music on Hold CD & MP3 Players
Although on hold music may seem like a basic addition to your telephone system, the benefits that it can bring to your business can make a real difference to your customer service levels. On hold music helps to give your customers confidence that you haven't cut them off and it can be used to promote products and your brand at the same time - the perfect combination.
Working together with some of the industry's leading brands, we are able to offer you high quality products from Retell, Fortune, Tru and many more. Each of our products is manufactured to the highest standards, giving you a system that you can depend upon time and time again, and providing a great service to your clients while they wait.
Music On Hold CD & MP3 Players
Have you ever found yourself while waiting to get through to a customer service agent or another member of staff when contacting a company or organisation that you are entertained by music? For many people, this can be a nuisance, especially if it’s something that’s been used too frequently like Greensleeves or Spring by Vivaldi. For many others, it can be soothing, and a reminder at least that they are not forgotten about. When you hear the music while on hold, you know your call is still connected.
If you have a business of any size, you undoubtedly take several calls every day. If all of your phone lines are busy, though, what contingency plans do you have in place to catch those customers?
You could direct them to a voicemail or leave them with a message asking them to call back at a more convenient time. However, these options may detract from your brand and reputation. It’s really not a good idea to keep them on hold for a long time in just silence. This is why, despite a few awkward music choices, music on hold is a good idea.
At PMC Telecom, as a company that has been in operation as a retailer within the telephony products and accessories sector since 1991, we have a wide range of music on hold solutions. With a choice between MP3 players and CD players, you will be able to find the best option for your needs.
Why Have Music on Hold?
You may still wonder why you would want to spend a little extra and invest in a music on hold player. Below we have made a list of some of the key benefits:
- Music on hold makes hold time feel shorter, reducing caller frustration and increasing your caller retention rate
- Music on hold can reduce support inquiries and increase sales, by incorporating informational and promotional messages into the music being played.
- Music on hold can give you a more professional and sophisticated feel
Wide Range of Prices
Let’s be clear if you are in the market for a music on hold solution, there are no cheap options. The lowest price option is an Orchid MOH1 Music On Hold Player at £74.17. However expensive that may seem, in contrast, compared to the models we have at the other end of things at just under £400, there is still a wide variety of different price points covered.
This is ideal because we know we cater to customers with very different budgets to spend. Obviously, the more you spend, the more features you can benefit from, but in terms of quality, we are confident that all the products we stock achieve a certain standard.
Commitment to Customer Satisfaction Through Quality Products
It is because of our commitment to our customers and providing them with satisfaction and great products that we are very careful with what music on hold players we sell. We know how important it is to have a good reputation, as it is something we have worked hard to achieve over the years with our own. That is why we are confident in the selection we have on offer.
If we became known for selling ineffective and inferior quality products, we would start to lose business.
The Best Brands
As music on hold players is a rather niche subcategory in the industry, there are not actually very many devices out there. That being said, we have still made a contentious effort only to invest in products by companies that are considered the best in the business. You will find in any of the categories on this site that we only sell big-name brands.
When it comes to music on hold players, therefore, you only have the choice between Tru Serenity, Orchid Telecom and Fortune models. We are fully confident, though, that among the relatively small number we have for sale, you will be able to find the one that suits your needs best.
Having Trouble Making the Right Choice? Contact PMC Telecom for Assistance
It is probably not every day that you have to purchase a music on hold player. So, it’s understandable if you are feeling a little out of your depth. Even if you have bought MP3 players or CD players in the past, you still might feel a little unconfident about making the right choice. Don’t worry if you do, as our customer service team here at PMC Telecom can help.
You may not know what you’re looking for or what type of system and specification you need, but our team will. They are professional, friendly, and very knowledgeable. Even though the final decision has to be made by you, we will give our recommendations.
Contacting our team is relatively easy and involves either giving us a call on 0161 737 9898, emailing us at firstname.lastname@example.org or using the online contact form found on the Contacting PMC Telecom page.