Intelligent Recording

It is virtually impossible to know exactly what every single one of your employees is saying on calls to your customers and clients all the time. While you can monitor one or two, it is not feasible to keep doing it manually. The best way, therefore, to ensure they are saying the right things to your customers and saying it in the best way possible, is by using call recorders like these Intelligent Recording call recorders.

It can be highly valuable to be able to listen to specific client’s calls again, especially if there is some confusion about what a client or customer ordered, or they had specific details they wanted you to pay close attention to when ordering bespoke products. It can also be a great way to prove with solid evidence that you got it right even when the client is convinced you didn’t.

Perhaps the one use of call recording that you are most familiar with. When you record calls you can determine whether the desired levels of customer satisfaction are being met by your phone operators and if there is any room for improvement.

You can also use the recorded calls to provide your customer service agents and phone handlers with highly valuable and practical feedback they can use to alter the way they do things if there is a problem with it.

It depends where your business is based, of course, but many countries now require businesses that operate phone lines to record all interactions with customers and clients across the phone. So as well as all the great advantages already mentioned, this one could prevent you from facing trouble from the authorities.

If you are still feeling a little unsure as to whether call recording equipment would be a good investment for your company or not, why not get in contact with one of our team. They are highly trained, knowledgeable and will be more than happy to discuss your reservations and needs and point you in the right direction of the call recorder you should invest in.

Contacting the team is made easy and can be done in three different ways – you can email info@pmctelecom.co.uk, call on 0161 737 9898 or use the contact form found on the Contacting PMC Telecom page.