Start with your environment and call volume. For general office use, prioritise comfort, an adjustable, noise cancelling mic boom, and easy to reach mute controls. If you hot-desk, keep setup simple, a wired USB headset might be ideal so you’re not reconfiguring settings every morning. For desk-phone users, look for a Yealink phone headset that properly connects to your handset and suits your typical usage, being that calls only, calls and colleague interaction, or total focus.