What should IT check before rolling out USB headsets to a team?

Before rollout, IT should confirm three things: compatibility, consistency, and supportability.

• Check that the headset works with your standard meeting apps and any soft phone, and that drivers are not blocked by policy.
• Decide whether you will standardise one model or offer two options (mono and stereo).
• Document a short setup guide with screenshots for Windows and macOS, including how to select the default device and test mute.
• Ensure you include spare parts for the wear and tear components, such as ear cushions, in the planning.
• Lastly, conduct a test with a few individuals to learn the practical problems associated with the product before spending a large amount.