In your meeting app, confirm both speaker and mic are set to the headset; many people select headset audio but leave the laptop mic on. Place the boom at the corner of your mouth, slightly off-centre. If you sound quiet, raise the input gain within your app, and check the mute switch. Muffled audio can come from worn foam or a blocked grille, so clean or replace it. Echo could mean that two devices are active; disable duplicates and lower volume if you have sound coming out of internal speakers which can cause a feedback loop. For a predictable baseline while troubleshooting, try a Jabra wired headset with mic and test again.