There are situations where a VoIP phone for small business users and households can get elements of VoIP at no direct cost. There are apps that come with free inbound and outbound app-to-app calls, and several providers provide a basic inbound number with a pay-as-you-go outbound call plan. Nevertheless, even then, you have to pay to use broadband, and free plans are usually not supported or feature-rich. For a main business office line, it is usually wiser to choose a paid VoIP phone UK plan with transparent pricing, proper customer service and clear terms for emergency calling.