Are USB headsets good for call centres with high call volume?

Yes – wired USB is often the most dependable choice for high-volume call centres. Comfort and durability are more important than the given features, since headsets stay on our heads for hours. Get ones with replaceable ear cushions, a reinforced boom, and a cable that resists kinks. A VoIP phone headset should also have a quick mute and a clear indicator light, so agents do not speak while muted. If your soft phone runs on the PC, a headset for a VoIP phone should be easy to configure and simple for supervisors to support across shifts. Standardise one model, keep spares on site, and schedule basic cleaning weekly.