Train agents when using a Wireless or Wired Headset
Managers and supervisors can listen in and monitor calls of employees and agents while roaming the office with a wireless headset and accomplishing other tasks. When required, they can return to the employee or agent and provide additional coaching or, with the touch of a button, take over the call.
- For use with two headsets (supervisor and trainee)
- Compatible with wired or wireless headsets
- Handset-headset selection switch for convenience
- Mute for trainer and trainee or both
- For use with all wireless and wired headsets
Headset users can now train and have a second person monitoring conversations without sacrificing mobility. Simply plug one wired or wireless unit into the adapter and listen normally. When a second headset is plugged into the adapter, either or both microphones can be muted with a push of a button to provide listen-only capability.
In The Box
- Training Module
|Headset Accessory Type||Training Cable / Splitter|
|Please note||All information is provided for reference only. If you are unsure about any of the features listed, please check the manufacturer's official information.|
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