Why Cloud Phone Systems Are Taking Over Business Communications

Cloud Telephone Systems

Last updated on April 14th, 2021 at 11:50 am

If your head is in the clouds about cloud-based phone systems, you are not alone.

Technology is changing as fast as the weather, and cloud phone systems (hosted VoIP) are fast becoming the future of all business communications, with good old traditional phones being pushed down the line to be a thing of the past.
As cloud systems take to the skies – the commercial battle begins between the shiny new technology and the familiar old telephone systems which we are comfortable with. We take a look at what cloud systems have to offer for your business…

Cost savings

Basically, a brand new cloud phone system means there is no requirement for a physical phone system, and the monthly fee for a cloud system covers what you need – meaning savings right away. Additionally, businesses that have more than one location using VoIP tend to reduce their costs massively because of the savings on calls.

Freedom!

You don’t have to be next to your desk phone to make calls on a cloud-based phone system. Cloud phone systems allow you to work anywhere with a working Internet connection. You can set up an IP phone, plug in your laptop, or use a soft-phone on your smartphone to make phone calls from your cloud phone system. This means you can work from home, on the go, or as a full time remote employee.

New features added/removed with ease

Some businesses will add premium calling features to increase call-taking efficiency and maximize staffing. Missed calls, taking up time with managing voicemails and engaged tones are a thing of the past with cloud systems because there is better management of call volume. With cloud you’re on the internet, and the internet is limitless in this way. Some notable features are:

  • Call recording
  • Voicemail to email
  • Auto attendant
  • On-hold messages
  • Intelligent call routing
  • Caller redirecting

Less technical assistance needed

You make your own changes to your own system – and even if you want to do something like switch your number or have it forwarded to another number, there’s a control panel for you to do it yourself. You can log in and be your own master.

However, there is a possible disadvantage…

Cloud telephone systems are overall very good and there is a reason they have been growing in popularity. But there’s one thing that not everyone has been comfortable with (yet).

Cloud systems are reliant on the internet. If your internet goes down, you will not be able to use your phones. The good news is you can still receive calls and all features of your phone system still work (voicemail, auto-attendant, etc.). In a really desperate situation you could use hotspotting. At PMC Telecom we offer a dedicated business broadband line to ensure your connection is stable, 100% of the time.

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