How Cloud Telephone Systems could be Saving Your Business Money

Clouds - pexels-pixabay-158827

If your head is in the clouds about cloud-based phone systems for your business, you are not alone.

As more and more companies make the switch over to the cloud (Hosted VoIP), questions arise as to what is making it so popular and whether or not it is a worthwhile investment for you. Although there are many benefits of moving your phone system to the cloud, there are a few points that must be noted when considering the switch…


Perhaps surprisingly, a brand new cloud telephone system means there is no requirement for a physical phone system, and the monthly fee for a cloud system covers what you need – meaning savings right away. Additionally, small businesses that switch to VoIP are thought to reduce their costs massively because of the savings on local and international calls.

Freedom for your staff

You don’t have to be next to your desk phone to make calls on a cloud based phone system. Cloud phone systems allow you to work anywhere with a working Internet connection. You can set up an IP phone, plug in your laptop, or use a softphone on your smartphone to make phone calls from your cloud phone system. This means you can work from home, on the go, or as a full time remote employee.

New features added/removed with ease

Some businesses will add premium calling features to increase call-taking efficiency and maximize staffing. Missed calls, taking up time with managing voicemails and engaged tones are a thing of the past with cloud systems because there is better management of call volume. With cloud you’re on the internet, and the internet is limitless in this way. Some notable features are:

  • Call recording
  • Voicemail to email
  • Auto attendant
  • On-hold messages
  • Intelligent call routing
  • Caller redirecting

Less technical assistance needed

You make your own changes to your own system – and even if you want to do something like switch your number or have it forwarded to another number, there’s a control panel for you to do it yourself. You can log in and be your own master.

Be aware:

Cloud telephone systems are overall very good and there is a reason they have been growing in popularity. But there’s one thing that not everyone has been comfortable with (yet).

Cloud systems are reliant on the internet. If your internet goes down, you will not be able to use your phones. The good news is you can still receive calls and all features of your phone system still work (voicemail, auto-attendant, etc.). In a really desperate situation, you could use hot-spotting.

At PMC Telecom, we offer a dedicated business broadband line to ensure your broadband and your cloud phone lines are isolated so you have 100% communications uptime. Should one connection temprarily drop, you’ll always have a backup.