12 Reasons To Upgrade Your Phone System

Last updated on April 14th, 2021 at 11:46 am

Internal office telephone systems are essential pieces of kit which can often be the difference between running an efficient business and one which struggles to manage information flowing in and around the business itself. A great phone system not only takes care of existing business, but will allow you to grow and expand with minimal fuss.

Are you 100% sure your existing phone system is serving you as well as it could be? Here’s 12 reasons why you could look at upgrading your existing phone system to improve your business and save you lost revenue in the long term

  1. Our telephones don’t have any basic features to put callers on hold or transfer calls
  2. Our customers complain that they can’t get through to us
  3. We’d like to direct calls to the right people in our company (“Press 1 for sales, 2 for accounts etc”)
  4. Our staff complain that they can’t make outgoing calls because there aren’t enough free lines
  5. We’d like to personalise our “on-hold” message, but our system doesn’t allow us to
  6. We’d like to see a list of missed calls so that we can call our customers back
  7. We don’t have the ability to set direct dial numbers for our staff
  8. We don’t have the facility for voicemail
  9. We’d like to use better headsets with our telephones
  10. Our phone system is old and convoluted and nobody knows how to work it any more
  11. We want to be able to call people by the click of a mouse on our computer
  12. Our phones are obsolete and it’s difficult to find good quality replacements

If any of these points relate to you or your phone system, then please don’t hesitate to give us a call to see how we can recommend an appropriate, cost-effective and modern phone system for your business that will earn your business money in the long term.


Call PMC now on 0161 737 9898 for best advice on business telephone system PBX’ or take a look at some of the PBX systems and services we have on offer here. For further informal advice you can also e-mail info@pmctelecom.co.uk