What Is Hosted VoIP? [Infographic] + [Explainer Video]+ [Guide] | PMC Telecom

Last updated on April 14th, 2021 at 11:50 am

Hosted VoIP – What is Hosted VoIP and how can it help your business?

At PMC Telecom we believe every business should be equipped with the correct phone system for their needs, while keeping costs to an absolute minimum. Hosted VoIP might be the right system for you.

PMC Telecom recently did a survey which revealed: 72% of people PMC customers do not understand Hosted VoIP.

With this in mind we have gone to the trouble of creating this awesome guide to help you and your business understand more about hosted telephony systems.

What is Hosted VoIP?

VoIP stands for Voice over Internet Protocol.  Hosted VoIP used a form of technology known as packet-switched technology which is utilized in order to process calls via the Internet.

Hosted VoIP is a service whereby a VoIP provider hosts equipment and servers, while also dealing with calls and then routing them via a subscriber’s current telephone system/equipment.

Advantages of Choosing Hosted VoIP

This type of service may also be known as managed VoIP and it helps firms to economize by saving them the expense of investing in their own on site telephony equipment and can also help lower the cost of managing the system. As well as this, the setup and installation process will be performed by the hosting provider, so a lot of technological know-how won’t be required in order to get this type of system up and running.

Because of the obvious benefits a lot of companies are replacing their business phone systems with Hosted VoIP solutions which are completely cloud-based.

Users May Be Anywhere

If flexibility is what you’re after, you’ll find that hosted VoIP really delivers. When you choose this service, your users will be able to take calls via a range of hardware, including smartphones, tablets and laptops. People who call the office will be able to get through to system users, even if system users take their hardware out of the office.

There is a hosted VoIP feature known as call diverting which will ensure that every call is delivered, regardless of where the recipient is. This important feature is the reason why hosted VoIP users can be anywhere.

Infographic_Hosted VoIP v3Other benefits of using hosted VoIP include energy conservation (you’ll reduce your company’s “carbon footprint”), the ability to work wherever your team happens to be, the ability to answer calls faster and the capacity to utilize call recording in order to enhance customer service. These systems are incredibly low-maintenance and they may be scaled according to the needs of your business.

As you can see, Hosted VoIP is a viable option for cost-conscious companies. However, these practical, Internet-based systems offer so much more than just cash savings. They also open up options in terms of where users can take calls from and which hardware they may receive calls on.

Now that you know more about hosted VoIP, you’ll be ready to decide whether or not it’s right for your company. Before you select a hosted VoIP provider, check out how long the company has been around. Because Hosted VoIP is a new thing,  you really want to be looking for a company that has been around a long time, if you use a fly by night company the service may be substandard.

PMC Telecom have been around since 1991 and have exceptional customer service with a score of  9.6 on Trustpilot. Once you’ve found a great provider company, you’ll be ready to experience all that hosted VoIP has to offer…

no 81
Yes 42
I have a rough Idea: 32

52.25% have no idea

27.09%  understand what it is

20.6% Have a rough idea


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