Jabra Engage 50 II - (Engage 50 II Link) MS Stereo Headset - USB-A or USB-C

Black Stereo USB Headset with inline controls, for PC & Mac. Certified for Microsoft Teams.

With the Jabra Engage 50 II, calls have more clarity and customers enjoy an all round better experience thanks to Jabra's innovative Engage+ Software making interactions more meaningful and effective with real time call insights.

The Headset has been designed with you in mind (you’re welcome). It’s light, but sturdy. Comfortable, but sleek. Wear it all day, without feeling like you’re wearing it at all. With an intelligent microphone system that makes sound clearer than ever before, there’s no better Headset to help you make every customer your most satisfied customer yet.

Headset and Inline Controller are included in this variant*

ENGAGE+ Software

The new ENGAGE+ software system can analyse conversations as they happen, the Jabra Engage 50 II with innovative software is the future of Contact Headsets.

ENGAGE+ delivers live guidance on factors affecting your customers call experience including the position of your microphone, background noise and silence and interruptions.

Customer call experience is improved in real time, and on boarding coaching and retaining staff becomes a breeze with meaningful data at your fingertips, giving insights that make your job easier.

*1 Free Software Download Required. Integrations Available for Selected Platforms - See jabra.co.uk/Engageplus for more Details

Integrations with Leading Platforms

Leading monitoring providers have integrated advanced Jabra Engage call data into their solutions, enhancing their value with a clearer view of the customer experience. The Jabra data includes agents’ background noise, interruptions and silence during calls, enabling you to pinpoint and address specific issues.

Together these solutions deliver visual dashboards with insights on audio performance and conversation patterns, to help you enhance agent and customer experience on every call.

Microphone Quality

Sound quality can make or break a call, so Engage 50 II has been built to be the best Headset for clear customer calls. In fact, this Headset has not one, but three Microphones, for exceptional background noise cancellation that’ll let your customer hear every single word you say, enabling accurate speech-to-text for spot on call transcription.

Combined with intuitive Engage+ software, the innovative microphone tech creates such harmonious conditions, that it can help reduce average call handling times across the board.

Comfort

An uncomfortable agent makes for an awkward call, so we've designed Engage 50 II to be so comfortable that you’ll barely know it’s there. The Mono version weighs in at as little as 45g / 1.5oz and the Stereo version weights in at 65g / 2.3oz, and the included Jabra Engage Link 50 II Controller weighs in at only around 90g meaning it’s super lightweight, with angled cushion/s for the most comfortable fit.

We’ve also popped an innovative maze shaped pattern inside the earcups of every Headset. It’s based on studies of actual users like you and designed specifically to relieve pressure on the most common ‘problem areas’, helping you stay relaxed and focused on the needs of your customer.

Durability

Carelessly removed at the end of a long day, passed from desk to desk, tossed in a bag - the life of a contact centre Headset can be tough. So Engage 50 II has been built to be one tough cookie, stress testing everything from boom-arm rotation to impact resistance, making it our strongest and longest lasting Headset yet.

It’s easy to make bold claims, but we’re so confident that Engage 50 will stand the test of time, we’ve added a three year warranty for all Headsets.

Lightweight, ultra-comfortable and built to last, this Headset has it all.

Crystal Clear Audio Quality on Every Call

With advanced speakers and innovative noise isolating earcups that fit perfectly, you’ll never miss an important detail during a call or have to ask anyone to speak up or repeat the same information over and over again.

With Engage 50 II’s specially engineered speakers, optimised for speech clarity, frustrations are eased and calls are more productive. Bringing crystal clear sound quality to every call, BalancedVoice™ will also automatically process the sound to be clear and crisp - just another clever feature bringing calm efficiency to every conversation.

Hearing Protection

That's the philosophy behind the revolutionary professional grade hearing protection built into the Engage 50 II. With Jabra SafeTone™ 2.0, you can focus on your calls, safe in the knowledge that your hearing is protected.

Jabra have Included Many of Groundbreaking Hearing Protecting Technologies to Ensure your Hearing is Protected that Include:

• IntelliTone™ 2.0, Keeps Average Noise Exposure at a Safe Level
• PeakStop™ 105 dB, Prevents Sudden Loud Noises
• BalancedVoice™, Processes the Incoming Sound for Clearer Calls
• Speech Level Normalisation Keeps Incoming Calls at your Preferred Volume
• Intelligent Acoustic Shock Protection Proactively Removes or Reduces Potentially Harmful Sounds

BalancedVoice™

Imagine a helping hand to hear customers more clearly and to optimise the dynamics of every call, allowing you to enjoy more balance on a long shift.

Engage 50 II uses a unique signal processing algorithm, BalancedVoice™, to stop you constantly cranking up the call volume and keep you call ready throughout the day. Relax, avoid call fatigue and focus on your customer - it’s all taken care of.

But we would say that, so we tested this unique technology with many users. They agreed that it makes higher pitched voices clearer and makes speech easier to pick out from background noise, all while cleverly evening out voice tone, creating harmony for your ears.

SMARTRINGER (Inline Call Control Unit)

With the adjustable, audible ringer on the Engage 50 II, you’ll always hear when you have a call coming in, even when you’re not wearing the Headset. If the Headset is lying flat on a desk, incoming calls will play a ringtone from the Jabra Engage 50 II Link USB Controller alerting the user that an incoming call is waiting. Perfect for trips to the kitchen on a work from home day. Total flexibility, and enhanced efficiency. Never stress about missing a call again!.

Customisable buttons on the inline call control unit can be integrated with your contact centre and Unified Communications (UC) platforms, allowing you to easily perform everyday actions, like calling your supervisor for help can be done with just a few simple taps.

*SmartRinger only Sounds when the Headset is lying on a Flat Surface*

Works with Everything

Connecting with your customers is a walk in the park with Engage 50 II. The Headset plays well with all leading contact centre and Unified Communications (UC) platforms and even has integrated call control for the likes of Amazon Connect, Genesys Cloud CX, and NICE CXone. when used with the control unit accessory (included with this variant)

With this MS variant its Certified for Microsoft Teams meaning you can enjoy seamless and stress free customer interactions. Stay close. Stay in control. Stay connected.

*Software may be needed for Configuration. Refer to jabra.co.uk/platforms for Further Details

Busylight

Say ‘no’ to costly interruptions with the Engage 50 II Headset, which sets clear boundaries by showing when you’re busy.

A red light will glow automatically when you’re busy on a call, showing anyone around you that now isn’t a great time to chat - so you can stay focused on your customer and give colleagues a clear signal when you’re free.

Highlights

• Real Time Guidance - Requires ENGAGE+ Software
• All Day Comfort
• Durable with a 3 Year Warranty
• 3 Microphone System
• Built in Busylight

Features

• Control Unit - Programmable Detachable Link with Wheel Volume Control and Call Controls Integrated for Select Contact Centre Platforms
• Smartringer - Alerts Agents to Incoming Calls
• Certifications - Microsoft Teams Certified, Meets Microsoft Open Office Requirements
• Compatibility - Works with Leading Contact Centre and UC Platforms
• Plug and Play - Easily Connect to your PC Via USB-A or USB-C Connectivity
• Comfort - Ultra Lightweight Weighing between 45-63g (Varies between Mono and Stereo Variants) with Unique Maze Patterned Earcups for Pressure Relief and Padded Headband for all day Comfort
• Noise Cancellation - Improved Noise Cancellation for better Concentration
• Busylight - Built in Busylight shows Colleagues when you are on a Call and you are not to be Disturbed
• 3 Microphones - Providing Clearer Audio and Clearer Calls
• Advanced Speakers - Optimised for Speech Clarity with BalancedVoice™ Processing Sound for Incoming Calls
• Enagage+ Software - Real Time Actionable Insights for Enhanced Customer Conversations
• Data Analytics SDL - Live Data to Help Enhance Customer Support
• Software and Apps - Engage+, Jabra Direct, Jabra Xpress
• Connectivity - Available in USB-A or USB-C Dependent on Variant Purchased

Audio

• Speaker Size - 20mm
• Speaker Max Input Power - 30 mW
• Speaker Bandwidth (Music Mode) - 50Hz - 20000Hz
• Speaker Bandwidth (Speak Mode) - 100Hz - 14000Hz
• Microphone Type - 3 x MEMS
• Microphone Sensitivity: -26dBFS/Pa
• Microphone Bandwidth - 100Hz - 14000Hz
• User Hearing Protection - Jabra SafeTone™ 2.0, PeakStop 105, EU Noise at Work, G616, OSHA

Package Contents

• Jabra Engage 50 II Stereo Headset
• Jabra Engage 50 II MS Link Controller USB-A or USB-C
• Carry Pouch
• Warranty and Warning Leaflets