What are the differences between Wired & Wireless office headsets?

Lady wearing her headset artound her neck leaning back to talk to her colleague.

The difference between Wired and Wireless Office headsets might seem like it is obvious; one comes with a wire attached, and the other doesn’t and allows freedom to move away from the desk whilst still talking on a call.  

However, it is worth considering some deeper technical implications of choosing one office headset over the other. 

The advantages of Wired office headsets  

Wired headsets are connected to telephone workstation or computer with no worries about battery charge levels, range, or misplacing your headset because Wired headsets usually stay plugged in to where they’re being used.

Male & Female co-workers both wearing corded office headsets, chatting at their desk.
Image courtesy of Jabra UK

Wired office headsets can be very cost-effective and are easy to use, so are common in contact centres and offices where lots of headsets are needed, as well as homes & offices where mobility whilst on a call isn’t really a factor. 

When buying a Wired headset, it is important to know about how these connect to different types of devices, whether that be Office Phone, PC, Laptop, Mobile Phone or Cordless DECT Phone. 

Wired headsets are often sold in two parts – the headset top part (the headset itself), and the bottom cord which connects to your device whether that be telephone, workstation or PC/Laptop.

Outside of choosing a simple USB bottom cord, choosing the correct bottom cable for a system telephone (AVAYA, Siemens, MITEL, Panasonic etc) can be complicated to explain and outside the scope of this headset basics blog.  

We’ve written a detailed blog going into much more detail about how Wired headsets connect to your device. You can read more by clicking here. 

The advantages of Wireless office headsets  

Wireless office headsets are ideal for people who need to be mobile and hands free whilst taking calls, people who work professionally and with their hands, reception staff who need to be able to move away from their desk whilst speaking on the phone, warehouse managers, sales staff etc. Wireless headsets in general can feel more freeing, not having that cable tying you to a desk is an attractive feature.  

Image courtesy of Jabra UK

Wireless headsets have a lot of connectivity options, with some models allowing you to hook up to three or more devices at the same time giving you an all-in-one solution to have the same headset connected to your desk phone, PC and mobile phone. 

Wireless Headsets tend to come at a premium, but if the advantage of all the extra features, plus the user being able to be mobile whilst on a call is necessary, then that premium is often more than worth the extra expense.  
 
Most Wireless headsets (except for dedicated Bluetooth headsets) communicate to the telephone or PC via their base unit which stays plugged in physically at the desk, the base unit also doubles up as the headsets charging point. 

We have written a detailed blog about the different types of Wireless Headset available, their diverse options and how they interact and connect with your telephone, PC. You can read more here. 

Summary 

We do hope our guide has given you the extra information you need to start narrowing down your choice of headset that bit more, as he number of options can be quite daunting at first. It is always worth buying with a little knowledge in hand, as a superior quality headset designed for your needs will keep you satisfied rather than frustrated. 

0161 737 9898