High quality digital recording direct to the hard disk of your PC!
Up to 200hrs recording per Gb subject to CODECs on your PC
Neither the recording nor the compression use a noticeable amount of the processor's resources
Easy search by time, date & call duration!
Add notes to each recording, search by any word or string of letters
Save recordings to individual named files!
Easy for a supervisor to listen to any call by any agent by looking in one folder
Record to your own PC's hard disk, or to a network drive or your server
One phone connects to one PC to record, although the recordings can be saved centrally.
Easy for a supervisor to listen to any call by any agent by looking in one folder
Make recordings directly as WAV files so that they can be played back on any computer running Windows Media Player or equivalent
You can choose to encrypt recordings for security
Encrypted recordings can be converted to WAV files with a password
Recordings can be emailed
How the telephone and PC are connected
Supplied with Retell's 157 recording connector
Simple connection via handset & sound card port
Compatible with most digital & analogue handsets
You can play recordings down the telephone line from your soundcard
Compatible with most handsets or headsets that plug in with the common RJ9
High quality digital recording direct to the hard disk of your PC
Up to 800hrs recording per Gb subject to CODECs on your PC
Neither the recording nor the compression use a noticeable amount of the processor's resources
Easy search by time, date & call duration
Add notes to each recording, search by any word or string of letters
Save recordings to individual named files
Easy for a supervisor to listen to any call by any agent by looking in one folder
Record to your own PC's hard disk, or to a network drive or your server
One phone connects to one PC to record, although the recordings can be saved centrally.
Easy for a supervisor to listen to any call by any agent by looking in one folder
Make recordings directly as WAV files so that they can be played back on any computer running Windows Media Player or equivalent
You can choose to encrypt recordings for security
Encrypted recordings can be converted to WAV files with a password
Recordings can be emailed
How the telephone and PC are connected
Supplied with Retell's 157 recording connector
Simple connection via handset & sound card port
Compatible with most digital & analogue handsets
You can play recordings down the telephone line from your soundcard
Compatible with most handsets or headsets that plug in with the common RJ9
PC Requirements
Windows 7, 95, 98, ME, 2000 or XP with at least a pentium 500 Mhz processor or similar and at least 128Mb RAM. Good quality sound card (Creative Labs SoundBlast or better) and speakers. At least 1Gb spare hard disk space.
For storage of recordings we recommend network connection speeds of no less that 100Mbs. We recommend that the maximum number of users recording into the same folder does not exceed six and that the maximum default recordings folder be no greater than 3Gb in size. Retell always recommends that you backup and archive your recordings on a regular basis.
USB Soundcard - ideal if your soundcard is faulty or if it is an on board SounMax card. Supplies a Mic and Line in socket as well as speaker outputs
DATA INTEGRATION LINC which enables you to get your own program, for example, Access, CRM software, to control the 957 software. The most common use for this is for the automatic transfer of customer details from your database records into the notes and reference fields of the 957 software, so that you can search for a call by a customer name, or customer reference etc. You own program can also start and stop recording, be notified that the 957 has made a recording successfully and many other parameters.
Adaptor to allow you to record from an analogue telephone wall socket to your computer.
Take a look at how one man benefitted from the use of this equipment by watching the video.
You could also take a look at his website he created in order to help others stop cold calling taking up so much of their time.
All information is provided for reference only. If you are unsure about any of the features listed, please check the manufacturer's official information.