For easy, high quality call recording via your PC.
Main Features of the Software
Ideal for extensive, high quality, low cost call recording
PC telephone recording gives high quality digital recording direct to the hard disk of your PC
Pause recording when taking credit card details
Easy search by notes, time, date & call duration
Add notes to each recording, search by key words or letters and you can search by keywords
Save recordings to individual named files
Highly compressed recording saves your PC's hard drive space
Neither the recording nor the compression use a noticable amount of the processor's resources
Up to 200hrs per Gb subject to CODECs on your PC
Record to your own PC's hard disk, or to a network drive or your server
Centralised access to recordings when saved to your server
One phone connects to one PC to record, although the recordings can be saved centrally.
Recordings can be password protected
Make recordings directly as WAV files so that they can be played back on any computer running Windows Media Player or equivalent
You can choose to encrypt recordings for security
Encrypted recordings can be converted to WAV files with a password
Recordings can then be emailed
How the Telephone and PC are Connected
Supplied with Retell's Intelligent Recording Interface (IRI) which enables extremely high quality recordings compared to any other standard device. (Click here find out more about the Retell 650 IRI)
A breakthrough in call recording technology
Patented call recording technology
Offers the best audio quality of any telephone connector in the world
Compatible with all handsets or headsets that unplug (a clear plastic connector often referred to as RJ 9) - to record from a analogue telephone wall socket you will need to use Retell's model numbers 157 and 142
Perfect balance between the near and far party using selector switch
Noise free ‘agent observe’ recordings
Some phones are live even when they are on hook. Simple recording connectors send any signal they receive to the recorder, meaning that you can get recordings due to noise in the room. The Intelligent
Recording Interface prevents starting of recording by room noise when the phone is on hook because its microprocessor can detect when a call is in progress
Will always give perfect recordings from your headset or handset however the microphone or loudspeaker are wired as it has a 6 way selector for all types of handsets
Privacy button (lockable mute) with LED
In use indicator light, shows when you are on a call, even if you are not talking. Stops people interrupting you when you are listening on the phone
On/off hook detection
PC Requirements
Windows 7, 2000 or XP with at least a Pentium 500 Mhz processor or similar and at least 128Mb RAM. Good quality sound card (Creative Labs SoundBlast or better) and speakers. There are known issues with on-board Soundmax soundcards with Celeron processors. At least 1Gb spare hard disk space.
For storage of recordings we recommend network connection speeds of no less that 100Mbs. We recommend that the maximum number of users recording into the same folder does not exceed six and that the maximum default recordings folder be no greater than 3Gb in size. Retell always recommends that you backup and archive your recordings on a regular basis.
All information is provided for reference only. If you are unsure about any of the features listed, please check the manufacturer's official information.