Includes the Intelligent Recording Interface, a UK breakthrough in call recording technology
Offers the best audio quality of any telephone connector in the world
Compatible with all handsets or headsets that unplug from the base of the phone with the RJ9 plug
Automatic voice activated (VOX) or manual recording
2 speeds to increase recording capacity to 6 hours on a C120 cassette
Easy to find your place on the tape with the recorder's 3 digit tape counter
Uninterrupted recording of 3hours at slow speed
Ideal for telephone training & recording important calls and instructions
Telephone cassette recorder designed specifically by Retell for the recording of telephone calls. Special 3 position switch to adjust for best sound recording from the telephone
Play back recordings made at normal speed in other players and the car
Comes with Retell's own C120 cassette tape which at 120 minutes gives you the longest recording time available per side
Records dictated notes & meetings
Perfect for phone call monitoring
Stereo socket so that with headphones (optional extra part 216) you can listen in live without recording
TWO YEAR WARRANTY
Intelligent Recording Interface, features and benefits
No compatibility worries. Gives perfect recordings from your telephone or turret whatever your telephone system, headset or handset
Perfect balance between the two people talking, as connection is made to both the microphone and the loudspeaker in the handset or headset
Offers the best audio quality of any method of connecting to the telephone in the world and is used in professional broadcasts
Will always give perfect recordings from your headset or handset however the microphone or loudspeaker are wired as it has a 6 way selector for all types of headsets or handsets and for use with any telephone or turret
Noise free ‘agent observe’ recordings, without any sound from the supervisor mixed in with the recordings of the agent and the customer, ideal for staff appraisals and telephone training
The Intelligent Recording Interface's microprocessor prevents 'phantom' recordings of room noise between calls. Many phones are live even when they are on hook so all other telephone connectors and telephone taps from any manufacturer send these unwanted signals to be recorded as well. The IRI eliminates this
Privacy button (lockable mute) with LED
In use indicator light shows when you are on a call even if you are not talking. Stops people interrupting you when you are listening on the phone
Compatible with all handsets or headsets that plug in with the common RJ9. We can custom make cables for you if your headset or handset uses different kinds of plugs, please ask us
On/off hook detection
High tech: contains 4 amplifiers, 3 automatic level controls and a microprocessor
The IRI can adjust the volume of the customer in your handset/headset to a comfortable level, even if your telephone does not have this facility
Adjustable record level for each side of the conversation for fine tuning of recording quality
Switchable tone injection to verify that the telephone is off-hook gives the ability (on most headsets and handsets) to keep recording onto the cassette even if both agent and customer stop talking, so that the supervisor can measure for how long the customer was kept waiting
Easy upgrade from recording on cassettes to recording on your PC, as you can use the same IRI
In the box
Retell 2 speed standard cassette recorder
Power supply for recorder
C120 cassette tape
Earpiece for discreet listening
Intelligent Recording Interface
USB lead to power for the IRI from the PC and a power supply to power for the IRI from the mains (you can use either)
All information is provided for reference only. If you are unsure about any of the features listed, please check the manufacturer's official information.