14 Day Money Back Guarantee
If you are unhappy with the goods in any way, you can return them (at your own expense) within 14 days of delivery date. All goods must be returned complete & undamaged with their original packaging, documentation, and manuals (if supplied) in an unused, resalable condition for a refund. In short, goods must be as if they are brand new.
We do advise that you use a tracked or recorded delivery service – we cannot be held responsible for goods lost or damaged in transit, therefore it is very important to provide adequate insurance for the return.
If goods sent back under the 14 Day Money Back Guarantee are missing parts, manuals, are damaged in any way, or are not in an unused resalable condition, we reserve the right to charge the cost of sending the goods back to you.
Please Note: We do not refund original postage & packing costs unless goods are found to be faulty. If products are returned to us as faulty and no fault is found, we reserve the right to charge you for the cost of returning the goods back to you.
Business & Company purchases may be subject to a re-stocking fee if the goods are returned as not required.
Fax Machines & Multifunction Machines may also be subject to a re-stocking fee due to the fact these products use consumables which cannot be covered.
For full details on how to return your goods, please go to our how to return your goods page.