Frequently Asked Questions
Who are PMC Telecom?
PMC Telecom have been trading since 1991, when the cordless phone revolution originally started with the original, analogue cordless phones rapidly becoming popular. As time has gone on and technology has improved, PMC have strived to keep up with the latest technologies and continue to deliver the same great level of customer service we always have.
Do you have a shop I can visit?
Being an internet business we don't have a traditional shop front for people to come and visit. We are based in Whitefield, Greater Manchester and are open for collections during weekdays if you are nearby and require an item very quickly.
Do I have to use the website to place an order?
The website offers the most convenient and secure way or ordering, however we are happy to take orders over the phone. Simply call 0161 737 9898 and we'll be happy to help you.
What methods of payment can I use?
We accept all major credit and debit cards including American Express. If you have a Paypal, you can use those by following the relevant links at checkout. If you would like to post a cheque, or make a payment via BACS (Bank) transfer please call up and place your order over the phone. We can also, of course, accept cash on collection.
What are your delivery times?
We guarantee delivery within two working days for deliveries within the UK. Regular goods are sent out on a next day service, so 99% of our items arrive next day - we do however as a matter of policy only guarantee goods within two working days to cover ourselves in the unlikely event of a mis-delivery or a problem with the courier or post which can happen from time to time.
Can I specify a time for delivery?
We offer a next day, pre 10am and pre 12am delivery service (UK only) which are available to select at checkout.
Do you sell refurbished items?
Yes. Items on our site are clearly labeled as to their condition of sale - Brand new, A-Grade or As new. Some of our business telephone system handsets and business headsets are refurbished to A-Grade standard meaning that the goods have been cleaned and tested to be fully functional and carry a full 12 month warranty. As new usually relates to items that are ex demo or may have slight box damage - where applicable we will make every effort to inform you of item specifics.
Is your website secure?
Absolutely. We are a fully compliant with the latest PCI security standards throughout our site, furthermore, all of our secure checkout pages are encrypted with a 256bit security algorithm. You can verify our security certificate at any time by clicking the padlock icon in your browser's address bar which confirms that any information transmitted between yourself and PMC is fully encrypted to the latest standards.
Do you ship outside of the UK?
Yes. At checkout you can specify where you are in the world - delivery costs are automatically calculated for you based on the weight and size of the goods. If you are outside of the EU, Tax will be set to £0.00. If you are a tax registered company within the EU, you can enter your company VAT number and we will zero the VAT for you.