{"id":1371,"date":"2016-10-25T13:04:28","date_gmt":"2016-10-25T13:04:28","guid":{"rendered":"https:\/\/www.pmctelecom.co.uk\/blog\/?p=1371"},"modified":"2022-09-30T16:21:35","modified_gmt":"2022-09-30T16:21:35","slug":"why-cloud-phone-systems-are-taking-over-business-communications","status":"publish","type":"post","link":"https:\/\/www.pmctelecom.co.uk\/blog\/why-cloud-phone-systems-are-taking-over-business-communications\/","title":{"rendered":"Why Cloud Phone Systems Are Taking Over Business Communications"},"content":{"rendered":"<p class=\"last-updated\">Last updated on September 30th, 2022 at 04:21 pm<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_56_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a20df7c1e575\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #595859;color:#595859\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #595859;color:#595859\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a20df7c1e575\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.pmctelecom.co.uk\/blog\/why-cloud-phone-systems-are-taking-over-business-communications\/#If_your_head_is_in_the_clouds_about_cloud-based_phone_systems_you_are_not_alone\" title=\"If your head is in the clouds about cloud-based phone systems, you are not alone.\">If your head is in the clouds about cloud-based phone systems, you are not alone.<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.pmctelecom.co.uk\/blog\/why-cloud-phone-systems-are-taking-over-business-communications\/#Cost_savings\" title=\"Cost savings\">Cost savings<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.pmctelecom.co.uk\/blog\/why-cloud-phone-systems-are-taking-over-business-communications\/#Freedom\" title=\"Freedom! \">Freedom! <\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.pmctelecom.co.uk\/blog\/why-cloud-phone-systems-are-taking-over-business-communications\/#New_features_addedremoved_with_ease\" title=\"New features added\/removed with ease\">New features added\/removed with ease<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.pmctelecom.co.uk\/blog\/why-cloud-phone-systems-are-taking-over-business-communications\/#Less_technical_assistance_needed\" title=\"Less technical assistance needed\">Less technical assistance needed<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.pmctelecom.co.uk\/blog\/why-cloud-phone-systems-are-taking-over-business-communications\/#However_there_is_a_possible_disadvantage%E2%80%A6\" title=\"However, there is a possible disadvantage&#8230; \">However, there is a possible disadvantage&#8230; <\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-if-your-head-is-in-the-clouds-about-cloud-based-phone-systems-you-are-not-alone\"><span class=\"ez-toc-section\" id=\"If_your_head_is_in_the_clouds_about_cloud-based_phone_systems_you_are_not_alone\"><\/span><strong>If your head is in the clouds about cloud-based phone systems, you are not alone.<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Technology is changing as fast as the weather, and <a href=\"https:\/\/www.pmctelecom.co.uk\/hosted-voip\">cloud phone systems (hosted VoIP)<\/a> are fast becoming the future of all business communications, with good old traditional phones being pushed down the line to be a thing of the past.<br>As cloud systems take to the skies \u2013 the commercial battle begins between the shiny new technology and the familiar old telephone systems which we are comfortable with. We take a look at what cloud systems have to offer for your business\u2026<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-cost-savings\"><span class=\"ez-toc-section\" id=\"Cost_savings\"><\/span><strong>Cost savings<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Basically, a brand new cloud phone system means there is no requirement for a physical phone system, and the monthly fee for a cloud system covers what you need &#8211; meaning savings right away. Additionally, businesses that have more than one location using VoIP tend to reduce their costs massively because of the savings on calls.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-freedom\"><span class=\"ez-toc-section\" id=\"Freedom\"><\/span><strong>Freedom! <\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>You don\u2019t have to be next to your desk phone to make calls on a cloud-based phone system. Cloud phone systems allow you to work anywhere with a working Internet connection. You can set up an IP phone, plug in your laptop, or use a soft-phone on your smartphone to make phone calls from your cloud phone system. This means you can work from home, on the go, or as a full time remote employee.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-new-features-added-removed-with-ease\"><span class=\"ez-toc-section\" id=\"New_features_addedremoved_with_ease\"><\/span><strong>New features added\/removed with ease<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Some businesses will add premium calling features to increase call-taking efficiency and maximize staffing. Missed calls, taking up time with managing voicemails and engaged tones are a thing of the past with cloud systems because there is better management of call volume. With cloud you\u2019re on the internet, and the internet is limitless in this way. Some notable features are:<\/p>\n\n\n\n<ul><li>Call recording<\/li><li>Voicemail to email<\/li><li>Auto attendant<\/li><li>On-hold messages<\/li><li>Intelligent call routing<\/li><li>Caller redirecting<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-less-technical-assistance-needed\"><span class=\"ez-toc-section\" id=\"Less_technical_assistance_needed\"><\/span>Less technical assistance needed<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>You make your own changes to your own system &#8211; and even if you want to do something like switch your number or have it forwarded to another number, there\u2019s a control panel for you to do it yourself. You can log in and be your own master.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-however-there-is-a-possible-disadvantage\"><span class=\"ez-toc-section\" id=\"However_there_is_a_possible_disadvantage%E2%80%A6\"><\/span>However, there is a possible disadvantage&#8230; <span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Cloud telephone systems are overall very good and there is a reason they have been growing in popularity. But there\u2019s one thing that not everyone has been comfortable with (yet).<\/p>\n\n\n\n<p>Cloud systems are reliant on the internet. If your internet goes down, you will not be able to use your phones. The good news is you can still receive calls and all features of your phone system still work (voicemail, auto-attendant, etc.). In a really desperate situation you could use hotspotting. At PMC Telecom <a href=\"https:\/\/www.pmctelecom.co.uk\/business-broadband\">we offer a dedicated business broadband line<\/a> to ensure your connection is stable, 100% of the time.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last updated on September 30th, 2022 at 04:21 pm If your head is in the clouds about cloud-based phone systems, &hellip; <\/p>\n","protected":false},"author":12,"featured_media":1912,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1,6],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v21.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How Cloud Phone Systems are Taking Over - PMC Telecom<\/title>\n<meta name=\"description\" content=\"As cloud systems take to the skies \u2013 the commercial battle begins between the shiny new technology and the familiar old telephone systems which we are comfortable with. 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