Contact centre headsets are big business. The various and complex designs out there mean that it’s now possible to fish out the perfect model for a very happy workplace – but the downside is a big one – there are simply too many to choose from.
It’s not all about being picky – a badly designed or unsuitable contact centre headset can go a long way in creating a bad working environment, and in an environment where there can be a high turnover in staff, it’s good business to ensure they are happy. Happy staff, happy customers, after all.
Things are changing at such a speed that it’s hard to keep up with what is out there. We’ve decided to do some research to provide you with the best, most efficient, most cost-effective and most up-to-date contact centre headsets which are currently dominating the market.
Here’s what our experts found for the best contact centre headsets
The Jabra Evolve range
The entry-level Jabra headset. Great price, great specs, very durable. Comes with fabric style ear cushions and a hard-wearing plastic band.
With passive noise cancelling and a modest price tag, a great mid-range Jabra headset
Including features from the previous Jabra headsets, but includes premium leatherette ear cushions, and a sleek headband.
Building on the success of the previous Jabras, but this includes Bluetooth technology and outstanding battery life for a great wireless headset.
The ultimate in Passive Noise Cancellation. Perfect for conversation, or music.
Plantronics Voyager Legend
Plantronics contact centre headsets set the bar high and are known as the kings of their product. The Plantronics Voyager Legend has excellent hands-free voice command, noise cancellation, audio streaming and various other features which lead them to be one of the most popular orders at PMC Telecom.
A PCmag review describes it as “a refinement and evolution of an award-winning design that just works.” – we couldn’t have said it better ourselves.
The Sennheiser CC 550 is specifically made as a contact centre headset and is renowned for being useful. This headset is quite well known for being comfortable, with extra-large ear caps and leatherette comfort pads.
Its ultra-noise cancellation feature and boom microphone blocks out the vast majority of noise.
Sennheiser is a reliable brand that we recommend for contact centres, and this model probably tops the others for the above purpose.
Plantronics have had their headsets in every NASA space mission ever carried out, we’d like to give them the respect they deserve, which puts them right up there with winning headset producers. As for contact centre headsets, well frankly, they win at those too. The Plantronics HW261N is a very popular model due to its unrivalled resilience and longevity. They are often bought in large bulk from PMC Telecom from companies who say they swear by them. There must be a good reason for this.
The Plantronics HW251N
The HW251N is an equally efficient and perhaps more popular headset here at PMC.
Not only does it have a noise cancellation microphone, but it is also popular because it actively cuts out background noise whilst being adaptable to various communication platforms.
This is certainly a popular order for contact centres nationwide.
The Plantronics CS540 DECT headset is top of the range when it comes to sound quality, comfort, battery life, value for money, design and range.
We’ve had a look at the most common FAQs that customers are asking after they’ve purchased the headset in order to help you make the most of your headset system. We liked this one so much, that we made an entire guide on how to make the most of it in your contact centre.
This is a corded headset that has proved popular for call centres because of its business-friendly design. The ProtelX PTX-201 was specifically designed to master one-to-one communication in a busy environment and has fantastic noise cancellation technology. With its wideband audio to go with it, it achieves a very good level of clarity. This duo headset has a well-liked design with is suitable for light, daily use. Employees and customers enjoy a clearer conversation, with the headset’s noise-cancelling microphone and wideband audio that optimises the employee’s voice and transmits it with clarity.
BT H51 Wireless Headset
The BT H51 Wireless Headset is considered a low priced headset for the quality and efficiency that you get.
It’s rich in features (making it adaptable and suitable for a range of offices and workplaces – especially contact centres).
The one thing that tends to attract people to this particular headset is its particular focus on comfort-ability. It has a quirky and comfortable over-the-ear design that can’t get in the way, fall off, or cling too much to your ear.
Sennheiser Century SC660
The Sennheiser Century SC660 USB CTRL for softphones is designed to manage calls seamlessly through the call control unit, the SC 660 USB CTRL delivers great functionality and convenience when connected to a softphone.
The call control unit is strong and compact with a unique magnetic holder for one-touch use. The call control unit allows for easy answer/ end a call, volume up/ down, microphone mute and redial last outgoing call.
Even better, it has emerged recently that a model of the SC660 has become hearing aid compatible.
and the best of the rest…..
JPL 501 monaural noise cancelling office headset
At the lower end of the price range, this monaural headset is very popular among customers since it provides such good value for money.
The sound quality is excellent with noise-cancelling features that are particularly important on monaural sets.
The design may not be as sleek as the more expensive headsets but its modesty is exactly why we have placed it in our top 10.
Plantronics Savi W440
Another innovator in style, the Plantronics Savi W440 offers a lightweight headset with one-touch controls and multi-person conferencing. The Plantronics Savi is pretty expensive coming in at £150, however, the high-quality noise-cancelling features and the cutting edge ergonomic design make this headset one that is going to stick around for a while. – perfect for your employees on the go.
Jabra Motion Office
It’s easy to be distracted by the impressive design of the Jabra Motion Office headset but its sleek style is not all that’s on offer.
Boasting numerous mobile features such as a vast range (100m) and hands-free voice commands as well as its own control centre and 8-hour battery life.
The dual microphones come with a noise filter and separate noise-cancelling software ensuring the best audio quality.
This DECT compatible Sennheiser headset has a full day battery life and is very easy to install with multi-person conferencing made easy by docking each headset to the same base station
As with many Sennheiser models, it comes with enhanced Voice Clarity, ActiveGard® audio shock protection and noise-cancelling technology.