Connect your headset, phone or turret to any recording device (tape, CD-R, mini-disk, mp3, or PC) with the Retell 640.
This fully adjustable device ensures compatibility with all headset types.
Main Features
Superior balance between recorded parties
Noise free ‘agent observe’ recording
Prevents activation of recorder by room noise
6-level selector for all types of handsets and headsets
Privacy button with LED (lockable mute)
In use indicator lights when person is talking or on hold
On/off hook detection
Stereo output socket
Compatible with all handsets that unplug (RJ11)
Free Help-line. One year warranty
Advanced features
No compatibility worries. Gives perfect recordings from your telephone or turret whatever your telephone system, headset or handset
A breakthrough in call recording technology
Offers the best audio quality of any method of connecting to the telephone in the world and is used in professional broadcasts
Perfect balance between the two people talking, as connection is made to both the microphone and loudspeaker in the handset or headset
No compatibility worries. Gives perfect recordings from your telephone or turret whatever your telephone system, headset or handset
Noise free ‘agent observe’ recordings, without any sound from the supervisor mixed in with the recordings of the agent and the customer
Some phones are live even when they are on hook. Simple recording connectors send any signal they receive to the recorder, meaning that you can get recordings due to noise in the room. The Intelligent Recording Interface prevents starting of recording by room noise when the phone is on hook because its microprocessor can detect when a call is in progress
In use indicator light, shows when you are on a call, even if you are not talking. Stops people interrupting you when you are listening on the phone
Compatible with all handsets or headsets that plug in with the common RJ11. We can custom make cables for you if your headset or handset uses different kinds of plugs, please ask us
High tech: contains 4 amplifiers, 3 automatic level controls and a microprocessor
Independent Automatic Level Controls ALC, (Automatic Gain Control, AGC) for both near and far party (agent and customer)
Mono output gives choice of mic or line level signal
Mono output is muted when the phone is on hook
Stereo output has near party in one channel and far party in the other. Output is not muted when on hook
Switchable call timeout time from 1 to 10 seconds
The IRI can adjust the volume of the customer in your handset/headset to a comfortable level, even if your telephone does not have this facility
Adjustable record level for each side of the conversation for fine tuning of recording quality
Switchable tone injection to verify that the telephone is off-hook
Transformer isolation from telephone line
For developers: a stereo cable plugged into the mono socket sends a control tone to indicate to an external application when the telephone is on and off hook. Also the LED socket gives a voltage when a call is in progress, and not between calls
All information is provided for reference only. If you are unsure about any of the features listed, please check the manufacturer's official information.