Retell 650 Intelligent Recording Interface - 650

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PMC Product Code: RET-650
Manufacturer's Product Code: 650

Connect your headset, phone or turret to any recording device (tape, CD-R, mini-disk, mp3, or PC) with the Retell 640.

This fully adjustable device ensures compatibility with all headset types.

Main Features

• Superior balance between recorded parties
• Noise free ‘agent observe’ recording
• Prevents activation of recorder by room noise
• 6-level selector for all types of handsets and headsets
• Privacy button with LED (lockable mute)
• In use indicator lights when person is talking or on hold
• On/off hook detection
• Stereo output socket
• Compatible with all handsets that unplug (RJ11)
• Free Help-line. One year warranty

Advanced features

• No compatibility worries. Gives perfect recordings from your telephone or turret whatever your telephone system, headset or handset
• A breakthrough in call recording technology
• Offers the best audio quality of any method of connecting to the telephone in the world and is used in professional broadcasts
• Perfect balance between the two people talking, as connection is made to both the microphone and loudspeaker in the handset or headset
• No compatibility worries. Gives perfect recordings from your telephone or turret whatever your telephone system, headset or handset
• Noise free ‘agent observe’ recordings, without any sound from the supervisor mixed in with the recordings of the agent and the customer
• Some phones are live even when they are on hook. Simple recording connectors send any signal they receive to the recorder, meaning that you can get recordings due to noise in the room. The Intelligent Recording Interface prevents starting of recording by room noise when the phone is on hook because its microprocessor can detect when a call is in progress
• In use indicator light, shows when you are on a call, even if you are not talking. Stops people interrupting you when you are listening on the phone
• Compatible with all handsets or headsets that plug in with the common RJ11. We can custom make cables for you if your headset or handset uses different kinds of plugs, please ask us
• High tech: contains 4 amplifiers, 3 automatic level controls and a microprocessor
• Independent Automatic Level Controls ALC, (Automatic Gain Control, AGC) for both near and far party (agent and customer)
• Mono output gives choice of mic or line level signal
• Mono output is muted when the phone is on hook
• Stereo output has near party in one channel and far party in the other. Output is not muted when on hook
• Switchable call timeout time from 1 to 10 seconds
• The IRI can adjust the volume of the customer in your handset/headset to a comfortable level, even if your telephone does not have this facility
• Adjustable record level for each side of the conversation for fine tuning of recording quality
• Switchable tone injection to verify that the telephone is off-hook
• Transformer isolation from telephone line
• For developers: a stereo cable plugged into the mono socket sends a control tone to indicate to an external application when the telephone is on and off hook. Also the LED socket gives a voltage when a call is in progress, and not between calls

To view a demo video of how the Retel 650 works and the advantages of using this unit compared to a direct connection, please click here. (Link will open in a new window)

In the box

• 1 x Intelligent Recording Interface
• Curly connection cable to connect the IRI to the telephone
• Mono audio cable to connect the IRI to the recorder
• Stereo audio cable to connect the IRI to the recorder
• 1 x mains adaptor and 1x USB lead (either can be used for for power)
• Instructions

PMC Product Code: RET-650

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