Contact centre headsets are big business. The various and complex designs out there mean that it’s now possible to fish out the perfect model for a very happy workplace – but the downside is a big one – there are simply too many to choose from.
It’s not all about being picky – a badly designed or unsuitable contact centre headset can go a long way in creating a bad working environment, and in an environment where there can be a high turnover in staff, it’s good business to ensure they are happy. Happy staff, happy customers, after all.
Things are changing at such a speed that it’s hard to keep up with what is out there. So as we reach the end of 2016, we’ve decided to do some research to provide you with the best, most efficient, most cost effective and most up-to-date contact centre headsets which are currently dominating the market.
Here’s what our experts found for the best contact centre headsets of 2016:
Plantronics contact centre headsets set the bar high and are known as the kings of their product. The Plantronics Voyager Legend has excellent hands-free voice command, noise cancellation, audio streaming and various other features which lead them to being on of the most popular orders at PMC Telecom.
A PCmag review describes it as “a refinement and evolution of an award-winning design that just works.” – we couldn’t have said it better ourselves.
TheSennheiser CC 550 is specifically made as a contact centre headset and is renowned for being useful. This headset is quite well known for being comfortable, with extra-large ear caps and leatherette comfort pads.
Its ultra-noise cancellation feature and boom microphone blocks out the vast majority of noise.
Sennheiser is a reliable brand that we recommend for contact centres, and this model probably tops the others for the above purpose.
Plantronics have had their headsets in every NASA space mission ever carried out, we’d like to give them the respect they deserve, whcih puts them right up there with winning headset producers. As for contact centre headsets, well frankly, they win at those too. The Plantronics HW261N is a very popular model due to its unrivaled resilience and longevity. They are often bough in large bulk from PMC Telecom from companies who say they swear by them. There must be a good reason for this.
Very much the sibling of the above mentioned headset, the HW251N is an equally efficient and perhaps more popular headset here at PMC.
Not only does it have the much-loved noise cancellation microphone, it is also loved because it actively cuts out background noise whilst being adaptable to various communication platforms.
This is certainly a popular order for contact centres nationwide.
The Plantronics CS540 DECT headset is top of the range when it comes to sound quality, comfort, battery life, value for money, design and range.
We’ve had a look at the most common FAQs that customers are asking after they’ve purchased the headset in order to help you make the most of your headset system. We liked this one so much, that we made an entire guide on how how make the most of it in your contact centre.
This is a corded headset which has proved popular for call centres because of it’s business-friendly design. The Jabra UC Voice 150 was specifically designed to master one-to-one communication in a busy environment and has fantastic noise cancellation technology. With its wideband audio to go with it, it achieves a very good level of clarity. This duo headset has a well-liked design with is suitable for light, daily use. Employees and customers enjoy a clearer conversation, with the headset’s noise-cancelling microphone and wideband audio that optimises the employee’s voice and transmits it with clarity. Also, Jabra are among the kings with it comes to business-use headsets. We both like and trust them.
The BT H51 Wireless Headset is considered a low priced headset for the quality and efficiency that you get .
It’s rich in features (making it adaptable and suitable for a range of offices and workplaces – especially contact centres).
The one thing that tends to attract people to this particular headset is its particular focus on comfort-ability. It has a quirky and comfortable over-the-ear design which can’t get in the way, fall off, or cling to much to your ear.
The Sennheiser Century SC660 USB CTRL for soft phones is designed to manage calls seamlessly through the call control unit, the SC 660 USB CTRL delivers great functionality and convenience when connected to a softphone.
The call control unit is strong and compact with a unique magnetic holder for one-touch use. Call control unit allows for easy answer/ end a call, volume up/ down, microphone mute and redial last outgoing call.
As a contact centre headset, it is certainly within the top buys.
The Jabra BIZ 1900 headset is designed as a cost-efficient option for contact centres of all sizes. It is a flexible option that will suit your IT environment and the needs of your users, with both mono and duo options and a USB connector version.
You get a more professional call centre environment, as the noise-cancelling microphone ensures that each call is clear and understandable. This particular headset is a WiFi and DECT compatible device with the high quality noise cancellation that you would expect from Jabra. The acoustic shock protection software and quick disconnect plug add to the attractive features and we think it’s no surprise that the Jabra Biz 1900 ends up being a popular choice.
Jabra Biz 2300 QD Duo Office Headset for contact centers blends a light-weight yet durable construction with an unobtrusive, professional Scandinavian design aesthetic.
Jabra Biz 2300 QD Duo Office Headset works hard, looks great and is designed for easy daily handling. It is a headset built to be comfortable all day long. This is certainly another Jabra winner and makes a decent contact centre headset, in our opinion, not least because of the HD voice and wideband features and noise cancellation software.
It is a headset built to be comfortable all day long. This is certainly another Jabra winner and makes a decent contact centre headset, in our opinion, not least because of the HD voice and wideband features and noise cancellation software.
This model is sporting its own design which can be a little bit like Marmite for users. It can be loved or not so loved, but if it works for you, it works very well indeed.
The behind-the-neck design lets it sit comfortably in a way you don’t get with a lot of headsets – though it does make it a stylish choice.
It’s one of the cheaper headsets around and does the job nicely – certainly a good choice for buying in bulk.
and the best of the rest…..
At the lower end of the price range, this monaural headset is very popular among customers since it provides such good value for money.
The sound quality is excellent with noise cancelling features that are particularly important on monaural sets.
The design may not be as sleek as the more expensive headsets but its modesty is exactly why we have placed it in our top 10.
Another innovator in style, the Plantronics Savi W440 offers a lightweight headset with one touch controls and multi person conferencing. The Plantronics Savi is pretty expensive coming in at £150, however the high quality noise cancelling features and the cutting edge ergonomic design make this headset one that is going to stick around for a while. – perfect for your employees on the go.
It’s easy to be distracted by the impressive design of the Jabra Motion Office headset but it’s sleek style is not all that’s on offer.
Boasting numerous mobile features such as a vast range (100m) and hands free voice commands as well as its own control centre and 8 hour battery life.
The dual microphones come with a noise filter and separate noise cancelling software ensuring the best audio quality.
This DECT compatible Sennheiser headset has a full day battery life and is very easy to install with multi person conferencing made easy through docking each headset to the same base station
As with many Sennheiser models it comes with enhanced Voice Clarity, ActiveGard® audio shock protection and noise cancelling technology.
This Sennheiser headset is in our top list due to its ultra noise cancelling mic, ActiveGard® acoustic shock protection and Sennheiser HD voice clarity all of which provide an excellent audio service for both the user and the customer.
The headset is extremely lightweight with a large ear cushion for ultimate comfort and protection.